Shipping policy

Effective Date: 08/19/2025

At Pudim Lovers, all orders are fulfilled by pickup only to ensure maximum freshness of our desserts.

1. Pickup Location

• All pickups take place at:
  Aspen Hill, MD
  (The exact pickup address will be provided after order confirmation.)

2. Pickup Days & Hours

• Wednesdays and Fridays
• From 1:30 PM to 8:00 PM

3. Pickup Responsibility

• Customers are responsible for picking up their orders at the scheduled time.
• Orders not picked up on the scheduled date will not be refunded, as all items are made to order and perishable.

4. Scheduling Pickup Day

• During checkout (on the “Cart” page), customers must select their desired pickup day.
• If no pickup day is selected, you must contact our team at pudimlovers.dmv@gmail.com to request a date.
• If we do not receive a request, the order will automatically be scheduled for the next available pickup day, respecting our 24-hour processing time to be added to the production list.

5. Freshness Guarantee

• For best quality, we recommend refrigerating your desserts immediately after pickup.

6. Contact

For any questions about pickups, please email us at pudimlovers.dmv@gmail.com